SHIPPING & RETURNS
Once a package leaves our shipping warehouse it is no longer insured by us and its now the responsibility of the shipping carrier used. We are not responsible for any packages that may have gotten lost or delivered but never received. If something happens to your package once shipped, please contact the shipping carrier used and explain to them your issue and open a Trace Case on your package to locate it. We will not offer a refund on any packages that have been shipped but never delivered by shipping carrier, you will have to file a claim with the shipping carrier used to get a refund by them. Please find the customer service number for the shipping carrier used for your order.
USPS (Post Office) Customer Service: 1-800-275-8777
FedEx Customer Service: 1-800-463-3339
UPS Customer Service: 1-800-742-5877
Return & Exchange Policy
For all Returns & Exchanges, The process begins here!
Our goal is to make sure you are completely satisfied with the items
you order and your experience with Swag VIP
Depending on the reason for the return and the condition of the product,
there may be several options available to you.
* Please note, that ALL items must have their
original tags attached, be unworn, unwashed in their original packaging.
• You will be responsible for paying postage on any returns for an exchange.
• We currently do not issue refunds, however you can exchange item(s) but you must contact us first for return authorization within 7 days after receiving your item(s). After approving the return, we must receive the item(s) in unworn/original condition within 7 days, in order for us to exchange your item(s).
• If you would like to return an item for any reason other than mispacked or defective products, we can issue store credit in the form of an electronic gift card that you can use towards a future purchase. The store credit applied is for the purchase price of the product only and does not include any shipping fees charged for delivery. The store credit gift cards do not expire and can be used with a discount code.
• Sale/Marked down items are final sale, no exceptions.
• If a product you receive is damaged during shipment, or is not what you ordered, we can send a replacement. We will provide a prepaid return label for our U.S. customers to retrieve the item. We can not ship out the replacement item until our warehouse receives the item being returned.
• Upon approval of your RA #, you have 7 days to have your return at our warehouse. If we do not receive your return within 7 days, your RA # will automatically cancel
• Please send us a message below if you have any questions.
*Additional limitations may apply.
To begin processing any type of return, please contact our Customer Service team and provide your name, the order number, and the reason for returning the product.
You can contact us by filling out the contact form on this page. Once we have received the product and the return has been processed by our warehouse, we can issue the exchange or the in-store credit to your account.
All Returns must be shipped to:
C/O RETURNS DEPARTMENT RA # _________
1615 E Empire St, SPACE # 1413
Bloomington, IL 61701